WATERLOO — A new clinic opening Monday is redefining the “urgent” in urgent care.
UnityPoint Clinic Urgent Care — San Marnan promises to deliver “care at the speed of now,” said Sarah Brown, vice president of operations for UnityPoint Clinic.
“I am so excited about this,” she said. “It’s like a dream. We are really on the forefront of what’s coming next in urgent care.”
What’s coming to the new clinic is a streamlined, “one-stop shop” approach, Brown said. The clinic will offer diagnostic, X-ray and pharmacy services to patients with non-emergency conditions like colds, flu, sore throats and minor injuries.
A specially trained clinical care attendant will greet each patient at the door and remain with the patient throughout their visit. The attendants are certified medical assistants or licensed practical nurses and are trained to register patients, assess symptoms, perform laboratory and X-ray services while working with a nurse practitioner or physician for diagnosis and treatment. Necessary prescriptions can be filled at the clinic’s on-site pharmacy.
“There is no waiting. You’ll go directly back to an exam room and the attendant stays with you through the entire visit,” Brown said. “They’ll walk you back out the door when you’re done. Labs will be drawn in the room, and the same person can shoot your X-ray if you need one. What we want at urgent care, we want it to be fast. Getting the patient door-to-door in less than an hour is our goal.”
The clinic will also offer amenities like complimentary ice packs, warm blankets, hot tea and Wi-Fi.
Located at 1655 E. San Marnan Drive near Crossroads Center, the clinic will be open 8 a.m. to 8 p.m. every day of the year, including holidays. After-hours occupational health services, like drug screens and initial work-related injury treatment, will be available from 5 to 8 p.m. on weekdays and 8 a.m. to 8 p.m. on weekends.
“People are busy — work, school, kids’ activities and everything else that fills our day make it challenging to find time for health care,” said Pam Delagardelle, UnityPoint Health — Waterloo president and CEO, in a press release. “We want to offer another option to meet our patients’ needs and help them get the care they need to feel better and get back to their lives.”