Details for Service Advisor

Updated

Service Advisor

Location: Waterloo, IA 

Type of Employment: Full time

Location:Waterloo, IA

Type of Employment:Full time

Job Account-Abilities:

  • Fields internal and external customer inquiries to the Service Department.
  • Schedules and assigns jobs and work areas to employees in the Service Department according to skills and knowledge.
  • Works closely with other department personnel to manage the work flow of the department and ensure customer’s (internal and external) needs are met, work is completed, and deadlines are met.
  • Opens and maintains work orders.
  • Reviews work orders for completeness and accuracy prior to customer billing.
  • Reviews Dealer Path “What’s New” regularly.
  • Reviews Equip “Aged WIP” and “Technician Labor Report” regularly and handles as necessary.
  • Solicits business as time allows.
  • Performs other duties or functions as directed by management in line with the objectives of the dealership.

Qualifications:

  • Previous service experience
  • Familiar with John Deere and competitive products
  • Excellent customer service skills
  • Strong verbal and written communication skills
  • Demonstrable strong organizational skills
  • Demonstrable problem solving and decision making skills
  • Ability to work under pressure and meet deadlines
  • Ability to work in and promote a team atmosphere
  • Must be able to handle stressful situations and handle multiple tasks simultaneously
  • Ability to handle changing priorities
  • Detail oriented
  • Must exhibit ability to be self-motivated

 

 

Apply online at:

Stop by to complete an application or mail to:

P&K Midwest - Human Resources  │  PO BOX 2655, Waterloo, IA 50704

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