WATERLOO — Waterloo Water Works officials are asking customers to review their bills following a software malfunction that could lead to inaccurate statements.

Customers should review their third quarter statement and contact the Water Works billing department if there is a concern with the charges.

The glitch affected five residential routes across the city and generally included parts of the Audubon Park Neighborhood, areas along West Fourth Street through downtown, and neighborhoods surrounding Cunningham Elementary and southwest of Broadway Street.

It is estimated less than 10 percent of customers in these routes experienced inaccurate readings. A portion of impacted customers would have received an incorrect low billing amount in the second quarter resulting in a higher billing amount in the third quarter to make up any difference.

The Water Works will work with customers in these routes to make arrangements to make repayment manageable.

Those with questions or concerns should call the Waterloo Water Works billing department at 232-6280 and follow prompt number six.

“The Waterloo Water Works apologizes for confusion arising from this software error,” said Water Works General Manager Matt Mahler. “We want to be sure our customers understand all the charges on their water bills. Please don’t hesitate to contact us with questions.”

Waterloo Water Works is located at 325 Sycamore St. Office hours are 8 a.m. to 5 p.m. Monday through Friday.


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